Paper Title
Requirements Engineering Practices in E-Government Projects – A Systematic Literature Review
Abstract
In recent years, e-government has gained significant popularity and has become a crucial component of public
sector reform initiatives worldwide. However, despite the widespread adoption of e-government in many developing
countries to enhance governance, public service delivery, and national development goals, the outcomes have not always met
expectations. To develop an effective e-government system, it is essential to have a comprehensive understanding of
previous works in the field, which can be obtained through extensive literature reviews.
Thorough literature reviews are critical in enabling academics and practitioners to apply the latest research findings to their
work. Furthermore, requirement engineering (RE) is a vital factor in the success of e-government systems. This study
incorporates a Systematic Literature Review (SLR) that examines the use of RE practices in e-government projects, assesses
their effectiveness in achieving project success, identifies factors that contribute to the failure of e-government projects, and
explores the relationship between these factors and the utilization of RE practices.
Through an extensive search of electronic databases, a total of 85 relevant articles were identified and analyzed for quality.
The articles were screened, and assessed for quality, and data were extracted for analysis. The finalized number of papers
were64 papers. The specific challenges faced by government agencies such as ensuring user engagement and satisfaction
with online services, representing constituents in solution planning, implementing enterprise systems, and selecting and
integrating commercial off-the-shelf technology, require careful consideration of requirements practices in the context of egovernment.
The results revealed seven significant factors that can minimize e-governance project failures areeffective
project management practices, Clear Vision and objectives, User-Centric Design and Usability,Continuous Evaluation and
Learning,stakeholder involvement, Top management and government support, and Change management and
Communication. The failure factors in e-governance projects were found to be related to Inadequate understanding of
stakeholders' needs, Poor system design, Scope creep, and lack of stakeholder involvement.
However, the current literature on RE practices in e-governance projects has limitations, particularly in terms of limited
empirical studies and the need for further research on the efficiency of RE practices in achieving project success. These areas
present opportunities for future investigation and development in the field of RE practices in e-governance projects.
Keywords - Requirement Engineering, e-Government Projects, Project Success, Failure Factors, Systematic Literature
Review, Conceptual Model
Author - Asaad Alzayed
Published : Volume-10,Issue-9 ( Sep, 2023 )
DOIONLINE Number - IJAECS-IRAJ-DOIONLINE-20159
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Published on 2023-12-04 |
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